Ordering Guidelines 2017-03-08T14:01:06+00:00

ORDERING GUIDELINES

WE WANT YOU TO BE HAPPY!

Product & Service Concerns

In the unlikely event of a service issue; please make claim no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. We require a photograph of defective balloons be emailed to info@balloonsdc.com with a note providing the invoice number in order for us to replace or issue a refund.

 

Cancellation Policy

Submitting an order indicates acceptance of the following cancellation policy.

Cancellations must be submitted no later than 9am, Eastern Standard Time, the day prior to delivery for a full refund. Purchases over $500 require a 5 day cancellation notice.

Orders cancelled after this deadline are subject to a cancellation charge up to 100% of the order value, depending on the extent of preparations made for the order.

Change orders must be submitted no later than 9am, Eastern Standard Time, the day prior to delivery for a full refund. Purchases over $500 require a 5 day change notice.

Order changes after this deadline are subject to a charge up to 100% of the order value, depending on the extent of preparations made for the order.

 

How to Cancel and Change an Order 

All request are must be by email to info@balloonsdc.com. Please contact our customer service center @ (202-722-1112) to insure receipt of your email. Please consider your order canceled or changed only when you have received a confirmation by email.

 

Inclement Weather

If BalloonsDC.com is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling or a cancellation and refund.