DELIVERY POLICY

BALLOON DELIVERIES:

Anonymous delivery service is not available. The sender’s name is provided to recipients upon request.

If the recipient is unavailable when we arrive, the balloons will be left at the business location.

Balloons must be accepted in person and will not be left at the entrance unattended. We will coordinate a delivery time with the residence to ensure that someone will be present to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher’s call.

We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only foil balloons are permitted for hospital orders.

Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.

Schools that permit deliveries to students require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.